---
title: EFFECTIVE OFFICE MANAGEMENT AND ADMINISTRATION SKILLS
description: "#### Course Introduction: This course has been designed to provide the delegates with the interpersonal and professional skills required to be more confident and effective as a Manager. #### Who should attend: - Office Managers - Supervisors - Top-level Secretaries…"
url: "https://fctlworld.com/docs/effective-office-management-and-administration-skills/"
updated: "2026-08-13"
category: SOFT MANAGEMENT TRAINING COURSES
---

# EFFECTIVE OFFICE MANAGEMENT AND ADMINISTRATION SKILLS

#### Course Introduction:

This course has been designed to provide the delegates with the interpersonal and professional skills required to be more confident and effective as a Manager.

#### Who should attend:

- Office Managers
- Supervisors
- Top-level Secretaries and Personal Assistants to Executive Directors and Managing Directors
- Senior Secretaries/Personal Assistants considering advancing to Executive positions

#### The Course Will Cover:

##### Module 1

- The Nature of Management
- Management skills
- Personal Presentation skills
- The Roles and Responsibilities of a Manager
- Planning, Organisation and Co-ordination
- Problem solving and Motivational Techniques
- Persuasion and Negotiation Skills
- Preparing and Conducting Effective Meeting
- Issues and Crisis Management
- Office Management Skills
- Emotional Intelligence
- Building and Managing a high Performance Team

##### Module 2

- Performance Management - Setting Objectives and Reviewing Progress
- Introduction to Public Relations and Protocol Management
- Monitoring Work and Quality Control
- Time and Stress Management
- Confidence Building Mechanism
- Security at work
- Health and Safety at work
- Introduction to Managing Human and Financial Resources
- Effective Communications skills and Importance of Communication
- Managing Grievances and Disputes

#### Course Information:

| **LOCATION** | **DATE** |
| --- | --- |
| Dubai | 18 - 22 April |
| London | 13 - 17 June |
| London | 15 - 19 Aug |
| Dubai | 17 - 21 Oct |
| Dubai | 05 - 09 Dec |

#### Course Fee: ‎£3,600/$4,500 + VAT

  [BOOK A SEAT](https://www.fctlworld.com/booking-form/)