Enquiries:

For your training enquiries, please send an email to: info@fctlworld.com Please note that we will prefer to receive your enquiries via email than calling us on the phone.

Customer Service:

The underlisted documents will be forwarded to delegates at the time of application:

• Acceptance/Registration Letter
• Invoice
• Booking Form
• Joining Instructions
• Delegate’s Transfer Form

Substitution:

Delegates registered on any course can be substituted without risk of a penalty but this request must be made in writing.

Cancellation:

Cancellation of attendance on a course can only be accepted if it is done four (4) weeks before the commencement of the course, if not, course fee will not be refunded.

Payment:

Course Fees must be paid at least 3 weeks prior to the commencement of the course. This must be transferred to our account in UK which will be stated on the Invoice that will be forwarded to you once we accept you on our course.

The Course Fee covers:

• Course registration
• Course material and handouts
• Industrial visit within the country where the course is taken place.
• Tea brake and lunch
• Course Certificate

Rights of FCTL:

FCTL reserves the right to postpone or cancel any course at anytime and alternative date will be announced as soon as possible. Course Outlines could be amended without notice.

VAT:

VAT is currently at the standard rate of 20% and is chargeable on all courses.